Refund Policy

Last Updated: January 15, 2023

This Refund Policy outlines the terms and conditions regarding refunds for EmiFazzCard memberships. We strive to provide exceptional value and service to our members, but we understand that circumstances may arise where a refund is requested. Please read this policy carefully to understand our refund procedures.

1. Cooling-Off Period

We offer a 14-day cooling-off period from the date of purchase. If you decide to cancel your membership within this period, you are eligible for a full refund of the membership fee, provided that your card has not been activated or used for any discounts or benefits.

To request a refund during the cooling-off period, please contact our customer service team with your order details. The fazaa spirit of fairness guides our cooling-off period policy.

2. Refund Eligibility After Activation

Once your EmiFazzCard has been activated and/or used, refunds are generally not provided except under the following circumstances:

2.1 Service Unavailability

If a significant number of our partner establishments (more than 50%) cease to honor EmiFazzCard discounts within the first three months of your membership, and we are unable to replace them with comparable alternatives, you may be eligible for a partial refund calculated on a pro-rata basis for the remaining membership period.

2.2 Technical Issues

If persistent technical issues with our digital card system prevent you from using your membership benefits for a continuous period exceeding 14 days, and we are unable to resolve these issues or provide an alternative means of accessing your benefits, you may be eligible for a partial refund for the affected period.

2.3 Misrepresentation

If you can demonstrate that our services were materially misrepresented to you at the time of purchase, you may be eligible for a full or partial refund, depending on the circumstances and the extent of use of the card.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team at refunds@emifazzcard.shop or call +971 4 123 4567.
  2. Provide your full name, membership number, and the reason for your refund request.
  3. Include any relevant documentation or evidence supporting your refund request.
  4. Our team will review your request within 5 business days and inform you of the decision.
  5. If approved, refunds will be processed to the original payment method within 10 business days.

4. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

5. Administrative Fee

For refunds processed after the cooling-off period but eligible under Section 2, an administrative fee of AED 50 may be deducted from the refund amount to cover processing costs.

6. Card Deactivation

Upon processing a refund, your EmiFazzCard will be deactivated, and you will no longer have access to any membership benefits. Any pending benefits or discounts will be forfeited.

7. Special Circumstances

We recognize that exceptional circumstances may arise that are not covered by this policy. In such cases, please contact our customer service team, and we will review your situation on a case-by-case basis. The fazaa spirit of community support may guide our decisions in special circumstances.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your refund request.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

EmiFazzCard
Level 2, The Dubai Mall
Financial Center Road
Downtown Dubai, UAE
Email: refunds@emifazzcard.shop
Phone: +971 4 123 4567

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